Terms and conditions

1. About these terms

These Terms and Conditions apply to your use of the muddl website at muddl.co and the muddl app at app.muddl.co. By using the website or the app, you agree to these terms. If you do not agree, you should not use muddl. In these terms, muddl, we, us and our refer to this project. You can contact us at hello@muddl.co.

2. About muddl

muddl is a UK-focused family organisation product designed to help parents, carers and guardians manage family routines, school holidays, activities and shared calendar information. The muddl app is available at app.muddl.co. It offers a free plan and a paid muddl+ subscription.

3. Early access and beta features

Parts of muddl may be offered as early access, beta or test features. If you use an early access or beta feature, you understand that:

• features may be incomplete;
• bugs or errors may occur;
• parts of the product may change or be removed;
• availability may be interrupted; and
• data, settings or test content may be reset where needed.

We will try to provide a useful and reliable service, but early access software should not be treated as guaranteed or error-free.

4. User accounts and app use

You need an account to use the muddl app. You can sign up with your email address or by signing in with Google. You are responsible for:

• providing accurate account information;
• keeping your login details secure;
• activity that happens under your account;
• making sure anyone you invite to a muddl family space is someone you are allowed to invite; and
• making sure information you add to muddl is lawful, accurate and appropriate.

5. Family and calendar information

muddl is intended to help families organise information, but you remain responsible for checking important dates, events, school information, childcare arrangements, routines and reminders. You agree that:

• you are responsible for the accuracy of information you add;
• you should not add information you do not have permission to share;
• you should be careful when adding children’s personal information;
• you should not add medical, highly sensitive or unnecessary personal information unless you are comfortable doing so and have a lawful reason; and
• muddl should not be relied on as the only record of important commitments.

muddl is not responsible for missed events, missed reminders, incorrect school dates, calendar errors, lost arrangements or other consequences of relying only on the service.

6. School dates, holidays and third-party information

muddl may use public or third-party data sources, including local authority information and GOV.UK information, to help show school term dates, holidays or other calendar information. We aim to present this information clearly, but we cannot guarantee that all public or third-party information will always be accurate, complete or up to date. You should always check important school, nursery, childcare, work, travel or family dates with the original source before relying on them.

7. Payments and muddl+

muddl offers a paid subscription called muddl+. For paid subscriptions:

• pricing and features are shown before purchase;
• payments are handled by Stripe;
• we do not store your full payment card details;
• receipts and payment records are provided by Stripe;
• you can cancel at any time, and you keep muddl+ until the end of your current billing period, then move to the free plan; and
• any further payment, renewal or refund terms are shown at checkout or in the app.

muddl+ includes a feature called Add from photo, which lets you upload a photo of an item such as a party invitation or school letter and uses artificial intelligence to suggest event details. Details extracted this way are generated by AI and may be incomplete or inaccurate. You must review and confirm them before adding them to your calendar.

We may change features, pricing, trial offers or subscription plans over time. Any changes will apply in line with the terms shown at the time and applicable law.

8. Cooling-off period

When you first purchase a muddl+ subscription, you have 14 days to change your mind and cancel without giving a reason.

To cancel during this cooling-off period, email us at hello@muddl.co before the 14-day period expires. We will cancel your subscription and refund your payment to the original payment method.

If your annual subscription renews automatically, you may also contact us within 14 days of the renewal to request cancellation and a refund.

After the cooling-off period, you can cancel your subscription at any time through your account settings. Your subscription will remain active until the end of your current billing period, and payments already made will not normally be refunded unless required by law.

This does not affect any other statutory rights you may have.

9. Acceptable use

You must not use muddl.co or the muddl app to:

• break the law;
• infringe someone else’s rights;
• upload, send or store harmful, abusive, unlawful or malicious content;
• attempt to access accounts, data or systems you are not authorised to access;
• interfere with the security or operation of the website or app;
• scrape, copy or misuse the service at scale without permission;
• reverse engineer or attempt to extract source code except where allowed by law;
• upload photos to Add from photo that you do not have the right to share;
• use automated systems to create accounts or overload the service; or
• use muddl in a way that could harm other users, children, families or muddl.

We may suspend, restrict or remove access where we reasonably believe these terms have been breached or where needed to protect muddl, users or the service.

10. Intellectual property

muddl, the muddl name, branding, design, text, software, graphics and other materials belong to muddl or our licensors. You may use the website and app only for their intended purpose. You must not copy, reproduce, modify, distribute or commercially exploit any part of muddl without permission, except where allowed by law. You keep ownership of information you add to muddl, but you give us permission to use it as needed to provide, secure and improve the service.

11. Third-party services

muddl may rely on third-party services such as hosting providers, analytics tools, authentication providers, payment processors, email providers, weather providers and public data sources. We are not responsible for third-party services, websites or content that we do not control. Their own terms and privacy policies may apply.

12. Availability and changes

We may change, suspend or stop all or part of muddl.co or the muddl app at any time. We do not guarantee that the website or app will always be available, uninterrupted, secure or error-free.

13. Disclaimers

muddl is provided on an “as is” and “as available” basis. We aim to provide a useful family organisation tool, but we do not guarantee that muddl will meet your needs, be error-free, be available at all times, or that any information shown in muddl will always be accurate, complete or up to date. Nothing in these terms affects your statutory rights as a consumer.

14. Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under law.

muddl is intended as a helpful organisation tool. To the fullest extent permitted by law, we are not responsible for:

• missed events, missed reminders or missed arrangements;
• incorrect, incomplete or out-of-date school dates, holidays, calendar entries or third-party information;
• information added incorrectly by users;
• missed, incomplete or incorrect events resulting from details extracted by Add from photo that were not corrected before saving;
• loss caused by relying on muddl as the only record of important commitments;
• loss caused by events outside our reasonable control; or
• indirect losses, business losses, loss of profit, loss of revenue, loss of opportunity or similar losses.

Nothing in these terms affects your statutory rights as a consumer.

15. Governing law

These terms are governed by the laws of England and Wales. The courts of England and Wales will have non-exclusive jurisdiction, subject to any mandatory consumer rights that apply in your location.